Refund Policy / T & Cs
Gabe & Grace aims to always provide high quality Goods. In situations where a return is requested, they are governed by these Terms and Conditions.
If you wish to return any Goods you have purchased, please return them in perfect condition, unused, unwashed within 28 days. All items must be packaged appropriately. Wool wash should be wrapped securely and separately within the parcel to prevent any leakage. Please do not spray perfume or any scents on the skins we will refuse to refund or exchange in this instance! Goods must be returned in their ORIGINAL condition with all packaging and copy of receipt. Return postage is paid by the buyer and non refundable, unless goods were damaged in transit or the product received was not the same as the product ordered. We recommend "Sign For". Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.(PLEASE DO NOT FILL IN RETURNS FORM). Please return to:
Gabe & Grace Ltd, Wenning Studio, Hornby Village Institute, Main Street, Hornby, Lancaster. LA2 8JR.
Please note: We cannot refund for goods received greater than 28 days, which have been used or damaged. This does not affect your statutory rights and refunds will be given whenever possible. Return postage, packaging and insurance costs cannot be refunded. We are only able to refund or replace for items we receive back and as such recommend that registered postal service be used.
If a refund is requested while goods are in transit or after a delivery has been attepted and missed, Gabe & Grace must receive the item back before a refund can be issued. This is the responsibility of the buyer to ensure goods are safely returned and to cover costs of return postage.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Gabe & Grace within 10 days and arrange collection and return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
14 Day Cooling Off Period
You have a statutory right to a “cooling off” period. This period begins once after you have received the good. If you change your mind about the goods within this period, please return them to Gabe & Grace within 14 days of receipt. Goods can only be returned for this reason with the receipt, if they are unused, and in their original condition so that the Goods can be re-sold, as new, without any additional work on the part of Gabe & Grace.
If you wish to return Goods to Gabe & Grace for any of the above reasons, please contact us using the details on Gabe & Grace to make the appropriate arrangements. Packaging, postage and insurance costs cannot be refunded. We also advise that a registered service be used for returns as we will only make a full refund where relevant on receipt of goods. Gabe & Grace reserve the right to exercise discretion with respect to any returns under these Terms and conditions.
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